Skydell Medical - Partner Portal & Product Purchase Agreement
This Partner Portal & Product Purchase Agreement ("Agreement") is entered into between Skydell Medical, LLC ("Skydell," "we," "us") and the undersigned licensed medical professional or entity ("Partner," "you"). By creating an account on the Skydell Medical Partner Portal ("Portal") and purchasing products, you agree to be bound by these terms.
1. Eligibility and Account Verification To be eligible to create an account and purchase products, you must be a licensed medical professional in good standing or a legally registered medical entity. By creating an account, you represent and warrant that you hold all necessary licenses and certifications required to purchase and administer our products. Skydell reserves the right to verify your credentials at any time and may suspend or terminate your account if eligibility cannot be confirmed.
2. Product Information & Intended Use
- Product Information: Skydell provides a portfolio of regenerative biologics, including but not limited to SM-SC, SM-ECM, SM-C, SM-J, SM-H, and Therapeutic Peptides ("Products"). We guarantee that every lot is manufactured to the highest standards, as detailed in the lot-specific Certificate of Analysis (COA) provided with each shipment.
- Regulatory Disclaimer & Intended Use: You acknowledge that our acellular products are officially labeled and sold for topical cosmetic application in compliance with current FDA guidance. The ultimate clinical application and administration of any Skydell product is the sole responsibility and at the professional discretion of you, the licensed medical practitioner. You agree to use the Products in accordance with all applicable laws, regulations, and professional standards of care.
3. Partner Portal Access & Security Upon successful verification, you will be granted access to our exclusive online marketplace. You are responsible for maintaining the confidentiality of your login credentials. You agree to notify Skydell Medical immediately of any unauthorized use of your account.
4. Ordering and Payment
- Orders: All orders must be placed through the Partner Portal.
- Payment: Payment is due at the time of purchase via the credit card or other payment methods accepted on the Portal. By providing a payment method, you authorize us to charge the specified amount for your order.
5. Shipping and Delivery Skydell commits to processing all orders for shipment within 24-48 business hours. Products are shipped in temperature-controlled packaging to maintain biological integrity and potency. You are responsible for ensuring proper storage of the products upon receipt, as specified in the product documentation (storage at -20°C to -80°C).
6. Refund & Return Policy Due to the biological nature of our products, all sales are final. We do not accept returns. If a product arrives damaged or you believe there is a quality issue with a specific lot, you must contact us within 48 hours of receipt. We will investigate the issue based on the lot's COA and shipping records to determine if a replacement is warranted, at our sole discretion.
7. Privacy Policy Your use of the Portal and purchase of Products is subject to our Privacy Policy, which is incorporated by reference into this Agreement. You can review our full Privacy Policy at Privacy Policy.
8. Confidentiality You may gain access to proprietary information, including but not limited to clinical white papers, case studies, and pricing. You agree to maintain the confidentiality of this information and not to disclose it to any third party without prior written consent from Skydell Medical, subject to the terms of any separate Non-Disclosure Agreement (NDA) you may have signed.
9. Termination Skydell Medical reserves the right to terminate or suspend your access to the Partner Portal at any time, for any reason, including violation of this Agreement.
10. General Disclaimer The information provided by Skydell Medical, including on its website and in product documentation, is for informational purposes only and does not constitute medical advice.